Monthly Website Service Plan 2

In order to ensure that your website is always up-to-date and changing with the times, for any software you have purchased from us, you will automatically get every update that goes out. Our specialist software team is always finding ways to improve our current systems to ensure that we can give your business the winning online edge.

Support

In order to ensure that our customer service team is able to give you the best possible support, you are able to contact us either by phone, or through our email ticketing system, which you can find on our websites menu.

Website Hosting

Cutting-edge web services demand the very best in technical infrastructure, and that's why all our websites are hosted at a state-of-the-art data centres in 3 locations. Utilising the neutral facilities of Using Amazon Web Services our customers are guaranteed the best environment for web hosting, security, and backup systems.

Our quality hardware and software ensures that no single point of failure can crash our system. Our websites are continuously monitored and backed by a tertiary system of stand alone servers which ensure that we have 100% control of the system at all times.

Building Security

Our data centre maintains the highest level of building security around the clock. Managed and patrolled by building control staff, 24 hours a day, seven days a week, our data centre's security program includes multiple closed circuit TV points, secure entries and exits, and limited access areas.

Additionally, the building maintains a complicated system of fire detection and flame suppression equipment including smoke and heat detectors (which are present in all areas), as well as dry pipe sprinklers in technical areas, dry risers to all floors, and a sophisticated smoke and gas clearance system.

The building's power supply is maintained through a minimum N+1 redundancy, while the main power is supplied via two 33kV dedicated incomers, a diverse A&B power supply distributor at 11kV via a rotary UPS, and multiple ring main circuits. All power and cooling in the data centre are supported by up to 22 rotary UPS units.

During power outages, there is an onsite diesel power generator (360,000 litre capacity) that can support the centre at full capacity for 24 hours. This is backed up by a two-hour, 24x7 fuel delivery contract.

An optimal operating environment is maintained at all times. The temperature in the technical space stays at 22°C (±2°C), with a humidity range of 50% (±10%).

System & Database Security

All databases of our customers are securely encoded using the MD5 cryptographic algorithm which secures passwords so that not even our staff know what your password is.

Plus, our online website administration area employs an SSL connection, which is also used by online banks and shopping sites. SSL (Secure Socket Layer) is an encryption protocol, which encodes data sent over the World Wide Web, rendering it unreadable to anyone intercepting the transmission.

Speed

Our data centre facility features a dedicated 155 MBit STM1 ATM link, and multiple OC3 Internet connections with 6MB available PVC for failover.

All services are run on IBM NetFinity 4500R rack mounted web servers. These are specified to be mission critical machines.

Inclusions

The monthly service fee includes phone support, regular updates to your website''s software,  3GB of bandwidth, website statistics, 225mb of hard-drive space, backups, and a reliable and state of the art webserver located in Amazon Web Services.