If we leave the mail network unrestricted, computers infected with viruses, Trojans and worms can wreak havoc and cause severe congestion, which means slower internet and email for everyone. It’s for this reason, and because sending spam is prohibited under Australian law, that we have limits around email use.

Viruses, Trojans and worms can turn unsuspecting users into spammers without them even knowing – an infected computer is capable of sending tens of thousands of emails per day. Not only can this slow down the network, all the additional usage that’s being consumed can rack up hefty additional usage bills for the victim.

In addition, we prohibit the sending of spam in our Terms and Conditions, but unfortunately there are still those who choose not to comply. Restrictions help control offenders before they too have an effect on the service of all other users.

Numbers of emails sent

Generally, users can't send more than 30 emails in 10 minutes.

Attachment size

A total email mustn’t exceed 20MB in size to be successfully sent or retrieved over the mail network – that includes attachments, header information and the body of the email.

Managing additional users

If you’re the primary user on your account, managing any Additional Users is your responsibility. Support is not involved in managing or administration of your additional users (or their passwords).

As the primary user, you can:

• Add new email accounts
• Reset a user’s password
• Delete a user